Industry Insights

The Brick-and-Mortar Battlefield: 4 Tactics to Prevent Becoming Another Amazon Casualty

By Eric Calderon | Industry Insights | 18 September, 2017

If you’ve been following retail news lately, you may have noticed the disagreements about the manifestation of brick-and-mortar retail. Insiders have been referring to retail as an industry searching for answers. Some have been left scratching their heads, wondering: why would Amazon open brick-and-mortar locations? The answer is that physical stores offer a unique customer […]

Read More

3 Brands Taking a Fryer to the Fast Food Industry

By Eric Calderon | Industry Insights | 25 August, 2017

Food may be king, but customer experience is queen…and she wears the pants in the relationship. The quick service restaurant industry experienced a full course of innovation over the past 3 years – increasing the number of delivery options, the expansion of digital technologies, and the proliferation of new loyalty tactics to name a few. […]

Read More