Brent Franson

Wanna Get Breakfast At Tiffany’s?

By Brent Franson | Industry Insights | 26 November, 2017

This week, Tiffany’s opened its Blue Box Cafe at its Fifth Avenue flagship store. It’s both a sign of the times and a signal of the retailer’s savviness. The company is getting close to its second century and, setting its cultural icon status aside, you don’t survive for 180 years without being able to read the tea […]

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3 Eras in the Evolution of Brick-and-Mortar Retail to a Digital Future With a Happy Ending

By Brent Franson | Industry Insights | 26 October, 2017

Recently, The New York Times asked if retail was at a historic tipping point. It’s a question that’s been asked by others – I’ve seen similar pieces in The Atlantic and The Wall Street Journal. There’s a reason for these articles: traditional brick-and-mortar retail is in trouble. Hemorrhaging jobs. Closing stores. Chapter 11s. This is a time […]

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