3 Brands Taking a Fryer to the Fast Food Industry
Food may be king, but customer experience is queen…and she wears the pants in the relationship. The quick service restaurant industry experienced a full course of innovation over the past 3 years – increasing the number of delivery options, the expansion of digital technologies, and the proliferation of new loyalty tactics to name a few. […]
4 QSR Brands Supersizing The Customer Experience
If you haven’t seen The Founder on Netflix, grab some popcorn (or french fries) and cancel whatever you had planned tonight . Directed by John Hancock, The Founder details the story of how Ray Kroc (played by Michael Keaton) took a small burger joint in Southern California and made it the most iconic Quick Serve […]
Are These 3 Companies Actually Amazon Resistant?
As consumer shopping behaviors continue to shift and some even call for a ‘retail apocalypse’, three retailers consistently buck the trend and drive growth. The three retailers in question have different approaches for the same goal; fend off Amazon and the disruption of brick-and-mortar retail. Burlington Stores (BURL) has taken advantage of the over-inventoried US Retail […]
The Retail Gender Gap Is Real: 4 Ways Men and Women Approach In-Store Shopping
The battle of the sexes, this is not. But retailers do have a legitimate interest in knowing if there are differences in how men and women approach in-store shopping – and how they might use these insights to better customize and appeal to both sets of consumers. Our research sheds a bit of light on […]